Shortages or shipping errors must be reported within five days of receipt of shipment.
Request for returns must be made within 60 days of Invoice Date. Merchandise will not be accepted without prior approval. Absolutely no returns allowed without an RA# obtained by Customer Service. In order to ensure proper credit and to avoid delay the RA# must be clearly marked on the return shipment. All returns must comply with state health dept. regulations and must be cleaned, laundered garments. All returns must be shipped prepaid. Custom orders and/or customer modified products are not subject to return at any time. All returns must be received within 30 days of RA# issue date.
ALL AUTHORIZED RETURNS SHOULD BE SENT TO:
A4 - RETURN DEPARTMENT
6199 MALBURG WAY
VERNON, CA 90058
A 15% restocking fee will be charged on all return merchandise except defective goods and shipping errors. All unshipped orders or Will Call orders that have been processed, but not delivered or picked up within a 72 hour window, will also be accessed a 15% restocking fee.