Terms and Conditions
Shortages / Shipping Errors
Shortages or shipping errors must be reported within five days of receipt of shipment.
Request for returns must be made within 60 days of Invoice Date. Returned merchandise will not be accepted without prior approval. Absolutely no returns allowed without an RA# obtained from our Customer Service Department. In order to ensure proper credit and to avoid delay the RA# must be clearly marked on the return shipment. All returns must comply with state health dept. regulations and must be cleaned, laundered garments. All returns must be shipped prepaid. Custom orders and/or customer modified products are not subject to return at any time. All returns must be received within 30 days of RA# issue date.
ALL AUTHORIZED RETURNS SHOULD BE SENT TO:
A4 - RETURN DEPARTMENT
6199 MALBURG WAY
VERNON, CA 90058
A 15% restocking fee will be charged on all return merchandise except defective goods and shipping errors. All unshipped orders or Will Call orders that have been processed, but not delivered or picked up within a 72 hour window, will also be assessed a 15% restocking fee.
Minimum Orders / Handling Charges
Orders totaling less than $50.00 will be charged a $5.00 handling charge. Sample orders are exempt from this fee.
Orders identified as sample orders will be billed as a regular priced order
Same Day Shipping
Confirmed and credit approved orders received by 1:00 pm P.S.T. for in stock merchandise will generally ship the same day. Orders that require label change will be shipped within two working days.
Customer Service / Order Desk
7:00am - 5:00pm P.S.T. Monday through Friday except for national holidays.
Orders to be picked up at the Vernon warehouse must be phoned in 4 hours prior to pick up. No walk-ins allowed. Orders need to be picked up within 3 business days, or they will be cancelled, returned to stock, and assessed a restocking fee. No Cash transactions will be accepted after 4:00 pm.
Standard terms are Net 30 with approved credit. Special dating available on future booking orders only. Past due invoices are subject to late fees.
C.O.D. / Credit Cards
C.O.D. shipments will now be available on Will Call orders only. Pre-paid money wire and deposits will be accepted. We accept cash, Visa, Mastercard, American Express and Discover.
Prices shown reflect Pre-paid, C.O.D., Cash and "Terms orders". These prices already show a 3% discount for these four payment options. Prices are subject to change without notice. Customers will be charged prices in effect at the time merchandise is ordered.
All shipments will be shipped via UPS ground service unless otherwise specified. Expedited shipping available upon request. Excess shipping charges will be the responsibility of the customer.
Free Freight or Fast Break Air
Free freight for all ground shipments of regular priced merchandise totaling more than $150.00 via the A4.com website. Freight options are subject to change without prior notice. Qualified Free Freight is only available to A4 accounts within the continental United States. For accounts that qualify for free freight, and want to take advantage of faster freight service, you can request "Fast-Break Air." Your order will be shipped UPS 3-Day Air, and you will only be charged for the UPS Ground Service.
All custom orders must be faxed or e-mailed with detailed instructions. Numbering/Custom orders will not be taken over the phone. Garments that have been numbered or decorated cannot be canceled or returned.
Because of the variability of the dyeing process, we cannot guarantee perfect continuity of shade across all styles or from one order to the next. A4 can also not be held responsible for ink migration on polyester styles that can be attributed to poor ink quality or processing at temperatures exceeding those recommended by the ink manufacture.